Refund policy
Refund & Return Policy – Valtrone Outlet
At VALTRONE, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
To start a return, please contact us at:
Once your return request is approved, we will provide instructions on how and where to send your package.
Returns sent without prior authorization will not be accepted.
Return address:
TRAVESSA CARLOS PONTE 610
Bairro: Fátima
CEP: 62906096
Brazil
Customers are responsible for return shipping costs. We recommend using a tracked shipping service.
Order Cancellation
Orders can only be cancelled within 30 minutes after being placed.
To cancel an order, contact us immediately:
After this time, the order may already be processed and cancellation may not be possible.
Damaged or Defective Items
Please inspect your order upon receiving it.
If your item is defective, damaged, or if you receive the wrong item, contact us immediately at:
Please include photos of the issue so our support team can review and resolve the problem.
If the product arrives damaged, we will replace the item at no cost on the first replacement attempt. If the issue persists after two attempts, a full refund will be issued.
Incorrect Items
If you receive the wrong product, please contact us immediately so we can correct the issue.
Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods
• Custom or personalized products
• Personal care goods
• Hazardous materials, flammable liquids or gases
Additionally, we cannot accept returns for:
• Sale items
• Gift cards
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once the return is accepted.
Refunds
After receiving and inspecting your returned item, we will notify you if the refund is approved.
If approved, the refund will be issued to the original payment method within 5 business days.
Banks or credit card providers may require additional time to process the refund.
If more than 15 business days have passed since approval, please contact:
European Union – 14 Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
The product must be returned unused, with tags, and in its original packaging.
Contact Information
Contact
Email
contact@valtrone.com