Terms of service
Terms and Conditions of Use – VALTRONE
Article 1 – Definitions
Withdrawal period: the period during which the consumer may exercise the right to cancel a purchase.
Consumer: a natural person not acting for professional or business purposes who enters into a contract with the company.
Day: calendar day.
Distance contract: a contract concluded through an online system where the purchase occurs remotely.
Durable medium: any tool allowing the storage of information for future consultation.
Right of withdrawal: the right of the consumer to cancel the purchase within the specified cooling-off period.
Company: the legal entity offering products through the online store.
Distance communication technology: technology used to conclude contracts without physical presence.
Article 2 – Company Information
Trade Name
VALTRONE
Representative
Francisco Valterlanio Maia Queiroz
Contact
Email
contact@valtrone.com
Article 3 – Applicability
These terms apply to all offers and agreements made through the VALTRONE online store.
By placing an order, the customer agrees to these terms.
Article 4 – Product Offers
Product descriptions and images are provided for informational purposes.
While we strive for accuracy, obvious errors in pricing or product descriptions are not binding.
Article 5 – Order Acceptance
An agreement is concluded once the order is placed and payment is confirmed.
VALTRONE reserves the right to cancel orders in cases of suspected fraud or incorrect information.
Article 6 – Right of Withdrawal
Consumers may cancel their order within 14 days of receiving the product.
To exercise this right, customers must contact:
Article 7 – Return Costs
Return shipping costs are the responsibility of the customer.
Refunds will be processed according to the store's refund policy.
Article 8 – Exclusion of Withdrawal
The right of withdrawal does not apply to:
• Personalized products
• Hygiene products once opened
• Products with limited shelf life
Article 9 – Pricing
Prices may change without prior notice.
Import taxes, customs duties, or local fees are the responsibility of the customer.
Article 10 – Warranty
Products must comply with the description and specifications provided.
Customers must report defects within 14 days after delivery.
Article 11 – Delivery
Orders will be shipped to the address provided during checkout.
In case of delays or unavailability, customers may cancel the order and receive a full refund.
Article 12 – Payment
Payments must be completed at the time of purchase using available payment methods.
Customers must ensure billing information is correct.
Article 13 – Complaints
Complaints must be submitted to:
VALTRONE will respond within 14 days.
Article 14 – Applicable Law
All agreements between VALTRONE and the customer follow the applicable regulations governing international online commerce.